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Return Policy

Risk-free 100% satisfaction guaranteed

About membership:If you are not satisfied, we will cancel and refund your membership fee at any time.

About the product:We guarantee your satisfaction with every product we sell and will refund your purchase price*, with the following exceptions:

  • Electronics: Costco accepts returns on televisions, projectors, large appliances (refrigerators, freezers, stoves, cooktops over 10 cubic feet, above- and below-counter microwaves, range hoods, dishwashers, water heaters, washers and dryers), computers, touchscreen tablets, smart watches, cameras, aerial cameras (drones), camcorders, MP3 players and cell phones (return details vary based on carrier service contract) within 90 days of the date the item is received by the member.
    • Our Costco technical and warranty service representatives can provide you with technical support and warranty information for many of the products listed above. you canhereFind a list of matching products.
  • Diamonds: 1.00 carat or larger: Members returning diamonds over 1.00 carat must also present all original documentation (IGI and/or GIA certificates) at which time they will receive a jewelry refund voucher. Our Costco graduate gemologists will check the authenticity within 48 hours.
  • Cigarettes and Alcohol: Costco does not accept returns of cigarettes or alcohol where prohibited by law.
  • Products with a limited useful life, such as tires and batteries, may come with a product-specific limited warranty.
  • Procedures for Special Order Kiosks and Custom Installations: Custom products manufactured to our members' personal and unique specifications cannot be returned or refunded, except for warranty repair/replacement due to non-compliance with specifications.
  • Airline and live performance events are non-refundable.
  • Gold bars, gold bars and silver coins are non-refundable.
  • Store cards are non-refundable.
  • Gift cards and tickets are non-refundable.
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